Privacy Policy

We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data when you use zenarilophyx's financial education platform.

Last Updated: March 15, 2025

Information We Collect

When you interact with zenarilophyx's platform, we collect various types of information to provide and improve our financial education services. Here's what we gather and why:

Personal Information

Account Details

Your name, email address, phone number, and password when you create an account or enroll in courses.

Financial Information

Payment details for course purchases, billing address, and transaction history for our records.

Learning Progress

Course completion rates, quiz scores, learning preferences, and educational goals you've set.

Communication Data

Messages you send us, support tickets, feedback forms, and survey responses.

Technical Information

We automatically collect technical data when you visit our website, including your IP address, browser type, device information, operating system, and how you navigate through our platform. This helps us understand user behavior and improve your experience.

We only collect information that's necessary for providing our educational services or improving your learning experience. You can always contact us to understand what specific data we hold about you.

How We Use Your Data

Your information serves specific purposes that directly benefit your experience with zenarilophyx. We're transparent about every way we use your data:

Purpose Data Used Legal Basis
Providing educational services Account details, learning progress, payment information Contract performance
Personalizing your learning experience Course progress, preferences, goals Legitimate interest
Processing payments Financial information, billing address Contract performance
Customer support Contact details, communication history Contract performance
Platform improvement Usage analytics, technical data Legitimate interest
Marketing communications Email, preferences, course interests Consent

We believe in purposeful data use. Every piece of information we collect has a clear reason that relates to making your financial education journey more effective and personalized.

Data Sharing and Third Parties

We share your data only when necessary to provide our services or when required by law. Here's exactly who we work with and why:

Service Providers

We work with trusted third-party companies to deliver our platform services. These include payment processors (Stripe, PayPal), email service providers (Mailchimp), cloud hosting services (AWS), and analytics platforms (Google Analytics). All these partners are bound by strict data protection agreements.

Legal Requirements

We may disclose your information if required by Australian law, court orders, or government requests. We'll always try to notify you before sharing data unless legally prohibited from doing so.

Business Transfers

If zenarilophyx is acquired or merged with another company, your data may be transferred as part of that transaction. We'll notify you well in advance and ensure your privacy rights remain protected under the new ownership.

We never sell your personal data to advertisers or marketing companies. Your information is used solely to provide educational services and improve your learning experience.

Data Storage and Retention

Your data is stored securely and only kept as long as necessary. Here's our approach to data retention:

Storage Locations

Your data is primarily stored on secure servers in Australia through AWS Sydney data centers. Some service providers may store data internationally, but always with appropriate safeguards that meet Australian Privacy Principles.

Retention Periods

We keep your account information active while you use our services. After account deletion, most data is removed within 30 days, though we may retain some records for legal compliance (typically 7 years for financial records as required by Australian law).

Data Backups

We maintain secure backups of your data to prevent loss due to technical issues. Backup data follows the same security standards and retention policies as your active information.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to exercise these rights:

  • Access Your Data

    Request a copy of all personal information we hold about you. We'll provide this within 30 days in a readable format.

  • Correct Information

    Update or correct any inaccurate personal data. You can do this through your account settings or by contacting us.

  • Delete Your Data

    Request deletion of your personal information, subject to legal retention requirements for financial and educational records.

  • Restrict Processing

    Ask us to limit how we use your data while maintaining your account access for essential services.

  • Data Portability

    Request your data in a machine-readable format to transfer to another service provider.

  • Withdraw Consent

    Opt out of marketing communications or withdraw consent for data processing at any time.

To exercise any of these rights, email us at info@zenarilophyx.com with your request. We'll verify your identity and respond within the timeframes required by Australian privacy law.

Security Measures

We take data security seriously and implement multiple layers of protection to keep your information safe:

Technical Safeguards

All data transmission is encrypted using TLS 1.3 protocols. Your passwords are hashed using bcrypt, and sensitive data is encrypted at rest using AES-256 encryption. Our servers are protected by firewalls and regularly updated security patches.

Access Controls

Only authorized zenarilophyx staff can access your data, and only when necessary for providing support or maintaining services. All access is logged and monitored. We use multi-factor authentication for all administrative accounts.

Regular Security Audits

We conduct quarterly security assessments and penetration testing to identify potential vulnerabilities. Our security practices are reviewed annually by independent third-party auditors.

Incident Response

In the unlikely event of a data breach, we have procedures to contain the incident quickly, assess the impact, and notify affected users within 72 hours as required by Australian privacy law.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience and understand how you use our platform:

Essential Cookies

These are necessary for basic website functionality, keeping you logged in, and maintaining your course progress. You can't disable these without affecting your ability to use our platform.

Analytics Cookies

We use Google Analytics to understand how users interact with our site. This helps us improve navigation, identify popular content, and fix technical issues. These cookies don't personally identify you.

Marketing Cookies

With your consent, we use cookies to remember your interests and show relevant educational content. You can disable these through your browser settings or our cookie preference center.

You can manage cookie preferences in your browser settings or contact us for assistance with disabling specific tracking technologies.

This privacy policy is effective as of March 15, 2025, and applies to all users of zenarilophyx's platform and services.

Privacy Questions?

If you have any questions about this privacy policy or how we handle your data, we're here to help.

Email: info@zenarilophyx.com Phone: +61 3 5977 0298 Mail: 3 Lithgow St, Fyshwick ACT 2609, Australia

We aim to respond to all privacy inquiries within 5 business days.